Garage Door Repair in Palm Beach, Martin & Broward Counties - Page 138

Hernan Casanova

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional grade work they came on time and clean after them self I definitely enjoy do business with this company excellent service good job!

Doug Palumbo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you to our Service Technition Hector for his knowledge and expertise. He handled our job like a pro should. We would hire this company again! Thank you for a job well done! Sincerely, Doug Palumbo

John Murphy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The best service I have ever had. The Technician, Noah Nelson, was good, fast and did a great job. He would get six stars if it were up to me. Thank you Jack Murphy

Ellin & emilio Mourlot

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby is great, knows his trade, was on time and profession

Sandra & Steven Brodsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They called and showed up which is more than you can expect these days. The tech was very nice and gave us a price before attempting to do the job. We would definitely use this company again.

Michael Shaev

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 stars, no question technician was polite, informative, and very professional

Anne Cadwalader

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional: called before appointment to let me know he was on his way,introduced himself,very though assessment of our problem, gave me several options , explained the costs and warranty completely and had the new garage opener installed in 45 minutes. I wish more companies operated like Precision!

Enrique & christina Casanova

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called Precision on recommendation from neighbor and response from phone to door less than 2 hours. I thought all I needed was a new belt (broken in half ) but Eric explained that the whole unit must be replaced. It was only 12yrs old so I guess it was time. After a price shock, new Garage door opener was up and running in 1 hour. very happy with service.. Thanks Eric....

BJ Helfer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex was excellent. We are very pleased and will be happy to recommend Precision! Thank you.

Joe Hagan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We would like to thank you for coming out so fast to replace our door opener.The technician was very polite and made sure everything was picked up and had no problem taking the old opener with him. Eric went through all the design features of the new system and made sure we were comfortable with it operations. We would recommend your business to friends. I would rate our service as a 5.

Cathy Frisosky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Have had Precision Garage door systems now at two homes we have lived at. The systems are extremely quiet and never had any issues with them once they were installed. Every service technician that has come to our home whether to install or give an estimate has been kind, courteous, and very knowledgeable. Would recommend Precision Door Service for any garage door issues/problems!

Diane Askey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I did notice the marked vehicle and the employees identified themselves from Precision Garage Door. The door installation seems to have been done correctly, i.e. it works. The Heritage 3000 door I bought is beautiful and the dark brown goes well with the trim on my house. I called the salesman & ordered the door on March 18, 2015. The door was not installed until May 4, 2015, since the style & color I wanted was a special order. The salesman told me it would take 3 weeks "max." Due to the delay & to the fact that the co. had more than 50% of the cost of the door which means I had lost use of in my investment account, the co. gave me a 50.00 discount on the price. I thought this was fair & even generous. When the installer arrived, he was repeatedly rude. He was surprised that some cabinets & shelving outside the track of the door had to be removed in order to do the installation. The salesman had included this service at no extra charge and referenced it on the invoice. He objected to the "discounted" price I received(I had a coupon from one of your ads which the salesman had honored); he objected to no added charge for the items to be removed to allow for installation; he complained about being asked to haul away the shelving; but, he did take whatever wouldn't fit easily in my trash can; he objected to the balance due as his invoice differed from mine by the 50.00 discount Dawn had given me; I made him a copy of the invoice & gave it to him with my credit card; then, he said: "and you want to pay with a credit card?" I had planned to give him a 20.00 tip for the extra, unexpected work; but, with his surly attitude, I didn't. He did advise that my current door opener was old prior to installation. After installation, he said, "It won't last long. It will probably fail when you need it most." The price of a new one was either 499.00 or 599.00; I don't remember exactly. I said it was working fine before. He said he "didn't touch it" except to disconnect & reconnect it to the new door(I think that's touching it; but, I didn't say anything). Some lumber was taken off the top of my shelving & put outside with my OK. Bobby's helper moved it back into the garage when the job was completed. I asked him to put it back on top of the shelving as I had to park my car where he had stacked it. Bobby said, "I was going to leave it outside; he was nice enough to bring it in for you." They did pick it up & put it back on top of the remaining shelving. Then, Bobby's helper(we were never introduced) said that, with vibration, 'the lumber will probably fall off & hit your car. You should throw it away." I was glad to see them and their "attitude" leave. Later that night, I find an e-mail invoice with the technician's recommendations that my door opener had failed 7 tests, including a loose wire. Couldn't he have tightened that when he was here? The alarming part is that the salesman inspected my door & opener at the initial sales appointment & rated 5 of those same 7 items as "pass" as opposed to "fail." That inspection was on March 12, 2015. The two tests the opener failed at that time had to do with safety eyes & safety reverse. I believe my door opener does not have the photoelectric cells to meet that test. It's just not equipped to do that. I believe that the invoice after the job was done was the final insult. The salesman, Robert, was very knowledgeable & accomodating. Dawn in your office was equally pleasant, helpful, and definitely customer-service oriented. Robert should have told Bobby about the extra work that would be required; so that he was not "blindsided' when he arrived. Dawn should have sent Bobby the same invoice I had in order to avoid confusion when it came time for payment. Bobby should have expressed his anger at someone other than me. The price I paid and the discounts I received were none of his business. How I paid was also none of his business. The lack of internal communication that caused his anger was not my fault either. His anger should not have been directed at me. He even complained about the "late start". I set the appt. for 1:00 PM; he arrived about 1:40 or 1:45. I deeply resent the "scare tactic" used by sending me an invoice where the door opener failed all 7 tests when only a few weeks earlier it had passed inspection. With that, Bobby lost all credibility with me. Only time will tell how long the garage door opener will last. I won't be calling Precision to replace it if/when it fails I gave you 3 stars because I believe I got a beautiful door at a good price and the installation itself seemed to be professional & well done. I was impressed with the salesman who is a good advocate for your company. It's unfortunate that your technician's attitude left a really negative impression of your company. On a positive note, they did clean up after the installation very well & were generally polite when I offered them water or other accomodations.

Susan Andreoni

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent customer service and VERY professional.. You will always reach a REAL person when you call, service is scheduled immediately, technician's arrive on time (and they're very nice and do a great job).. Love the immediate email confirmation(s) regarding appointments and service, as well as the picture/bio of your scheduled technician so you know WHO and what to expect upon their arrival.

Sol and wendy Gordon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Eric had me first on the list and I appreciate that. He was very quick to figure it out and did everything that needed to be done. Including getting all of my transmitters to work for both of my doors.

Anthony Perez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hello. Tech that performed door overhaul was Noah. Very knowledgable, professional and very thorough. Garage door not opening and he suggested that the door needed an overhaul rebuild. After the rebuild the door is operating 100%. Very happy customer. Rate your company and tech a solid 5. Thanks again for the assistance.

Steve Wittenberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

VERY PLEASED

Joe Halgus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Five stars. Bobby came out on a Sunday, no extra charge, called a half hour before he would arrive and worked quickly and neatly to replace the spring on our overhead garage door. Thank you to Precision for a great job!

Carol Berthiaume

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a competitor provide a repair and the garage door broke a couple of years later. When Noah arrived to access the issues he took a few minutes and offered me 3 options. I elected the overhaul and the quality of the replacement parts was far superior that what was previously provided by the competitor. He also replaced the broken rubber, an item I was told in the past could not be done. Noah was professional, thorough, knowledgeable and there's a lifetime guarantee on the parts to boot.

Richard Drew

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick and painless. I would recommend this company without hesitation. Fast and effective service.

Andreas Eberhardt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very friendly and helpful staff. We have been very pleased with the service. best, Andreas 5 stars for the technician who visited us today.

Bea Legato

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is my second experience with Precision Garage Door Service and the experience was wonderful, especially with my Technician, Roberto Rivera, who is always punctual and courteous and explains in detail what I need to know, in a way that I can understand. I highly recommend your service and of course, Roberto. Thank you,

Kenny Stromstedt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The reason I called Precision Overhead Garage Door Service was because the company I usually used said they could not make for at least 7 Days! I called Precision and from the phone call til a very qualified and nice technician (Eric Dennison) arrived was 3 hrs. Erics assessment and pricing was spot on with what I expected. Eric's work was done in a timely and professional manner. I would highly recommend this company to anyone who needs their services! I definitely give this experience a 5 star rating!

Dan Desantis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

GREAT SERVICE AND TECH WAS MOST KNOWLEDGEABLE AND CONSIDERATE .I WILL ALWAYS USE PRECISION IN THE FUTURE FOR ALL MY GARAGE DOOR AND OPENER NEEDS. THANKS A MILLION DAN

Laron Cain

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very Happy...would glady recomend you.

Jean Wilder

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dear Sir: On April 3 I had Precision come in to replace a broken spring. The tech recommended I also replace the other unbroken one and I followed through and even purchased the package coverage that guaranteed all moving parts which he checked out for 3 years. I spent $424 and felt confident that I made the right choice for the repair. Unfortunately in less than 10 days from then, my garage door would not open. Precision's tech returned and now tells me that my motor is not functioning. I have to say that this is no coincidence as I am now being quoted an additional $500 to replace a motor that was functioning all along. I have researched the issue and sincerely believe that the tension applied to the springs to offset the weight of the door was not properly calibrated at installation and has consequently resulted in exceeding the motor's capacity thus resulting in its failure This is of major inconvenience to me, not to mention the cost I am facing in a 2 week period of time. This is obviously not a coincidence. I request that Precision do the right thing and replace my motor and guarantee the work performed at no cost to me. I await your response.

Ronald McKnight

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You guys are the Best I give you a 5 from the start to finish.

Elsa Verna

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I should said that Sean , reinstalled the new garage door! I have several issues which the door that another technician hanged ytterbium door wrongly! When Sean arrives and I expleined the points , he new right there what to do! Thank you Sean for understand and re- install the door the proper way. He was courteous and professional , I was very please with his work. This company has an excellent customer service, rapid response and good prices. I like the fact that Jim the owners does reviews and talk to the customers . I will recommend Precision and also will request Sean for future needs , if there is a need.

Neil Marcellino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My wife and I couldn't be happier with the service and installation performed by Precision. The technicians advisement helped us make the right repairing choice for one garage door and the correct equipment purchasing choice for the second door. Work was performed fast and efficiently and most importantly performed correctly. Thanks Precision, we wish all business' in the service industry were as reliable as you guys! Martha and Neil Marcellino

Brad Davey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

An outstanding experience from start to finish. From the thorough explanation of everything, to the clear and consistent communication, until the completed project, we could not have been more pleased with Precision. We purchased the upgraded kit with the door and are amazed at how smooth and quiet with door functions. Clearly a high quality item that will indeed last a lifetime.

Marie Nill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 stars. We checked out reviews on line which were all good. This helped in selecting Precision Door. The technician, Bobby, was polite, professional, on time and did a great job. He presented the options and prices, he wasn't pushy. And I appreciated Andrew cleaning up afterwards too! I would recommend Precision Door for sure.