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Very professional: called before appointment to let me know he was on his way,introduced himself,very though assessment of our problem, gave me several options , explained the costs and warranty completely and had the new garage opener installed in 45 minutes. I wish more companies operated like Precision!

- Anne Cadwalader

I did notice the marked vehicle and the employees identified themselves from Precision Garage Door. The door installation seems to have been done correctly, i.e. it works. The Heritage 3000 door I bought is beautiful and the dark brown goes well with the trim on my house. I called the salesman & ordered the door on March 18, 2015. The door was not installed until May 4, 2015, since the style & color I wanted was a special order. The salesman told me it would take 3 weeks "max." Due to the delay & to the fact that the co. had more than 50% of the cost of the door which means I had lost use of in my investment account, the co. gave me a 50.00 discount on the price. I thought this was fair & even generous. When the installer arrived, he was repeatedly rude. He was surprised that some cabinets & shelving outside the track of the door had to be removed in order to do the installation. The salesman had included this service at no extra charge and referenced it on the invoice. He objected to the "discounted" price I received(I had a coupon from one of your ads which the salesman had honored); he objected to no added charge for the items to be removed to allow for installation; he complained about being asked to haul away the shelving; but, he did take whatever wouldn't fit easily in my trash can; he objected to the balance due as his invoice differed from mine by the 50.00 discount Dawn had given me; I made him a copy of the invoice & gave it to him with my credit card; then, he said: "and you want to pay with a credit card?" I had planned to give him a 20.00 tip for the extra, unexpected work; but, with his surly attitude, I didn't. He did advise that my current door opener was old prior to installation. After installation, he said, "It won't last long. It will probably fail when you need it most." The price of a new one was either 499.00 or 599.00; I don't remember exactly. I said it was working fine before. He said he "didn't touch it" except to disconnect & reconnect it to the new door(I think that's touching it; but, I didn't say anything). Some lumber was taken off the top of my shelving & put outside with my OK. Bobby's helper moved it back into the garage when the job was completed. I asked him to put it back on top of the shelving as I had to park my car where he had stacked it. Bobby said, "I was going to leave it outside; he was nice enough to bring it in for you." They did pick it up & put it back on top of the remaining shelving. Then, Bobby's helper(we were never introduced) said that, with vibration, 'the lumber will probably fall off & hit your car. You should throw it away." I was glad to see them and their "attitude" leave. Later that night, I find an e-mail invoice with the technician's recommendations that my door opener had failed 7 tests, including a loose wire. Couldn't he have tightened that when he was here? The alarming part is that the salesman inspected my door & opener at the initial sales appointment & rated 5 of those same 7 items as "pass" as opposed to "fail." That inspection was on March 12, 2015. The two tests the opener failed at that time had to do with safety eyes & safety reverse. I believe my door opener does not have the photoelectric cells to meet that test. It's just not equipped to do that. I believe that the invoice after the job was done was the final insult. The salesman, Robert, was very knowledgeable & accomodating. Dawn in your office was equally pleasant, helpful, and definitely customer-service oriented. Robert should have told Bobby about the extra work that would be required; so that he was not "blindsided' when he arrived. Dawn should have sent Bobby the same invoice I had in order to avoid confusion when it came time for payment. Bobby should have expressed his anger at someone other than me. The price I paid and the discounts I received were none of his business. How I paid was also none of his business. The lack of internal communication that caused his anger was not my fault either. His anger should not have been directed at me. He even complained about the "late start". I set the appt. for 1:00 PM; he arrived about 1:40 or 1:45. I deeply resent the "scare tactic" used by sending me an invoice where the door opener failed all 7 tests when only a few weeks earlier it had passed inspection. With that, Bobby lost all credibility with me. Only time will tell how long the garage door opener will last. I won't be calling Precision to replace it if/when it fails I gave you 3 stars because I believe I got a beautiful door at a good price and the installation itself seemed to be professional & well done. I was impressed with the salesman who is a good advocate for your company. It's unfortunate that your technician's attitude left a really negative impression of your company. On a positive note, they did clean up after the installation very well & were generally polite when I offered them water or other accomodations.

- Diane Askey

Excellent customer service and VERY professional.. You will always reach a REAL person when you call, service is scheduled immediately, technician's arrive on time (and they're very nice and do a great job).. Love the immediate email confirmation(s) regarding appointments and service, as well as the picture/bio of your scheduled technician so you know WHO and what to expect upon their arrival.

- Susan Andreoni

Very happy with the service done in my garage! Alex is very professional.... I will call you guys in the future for sure if I need a garage door service.

- Mariela Castells

Awesome company. We had our garage door replaced a year ago & that was a great experience so we went back when our door stopped half way up. Noah replaced our motor today. It's amazing that they carry everything in their truck. I was very impressed with how quickly he installed the new motor. I will keep coming back for any garage door needs. Very professional company to work with & very nice technicians.

- Lisa Albritton

I chose Precision Door because they were sensitive to my situation that my cars were trapped and we could not go to work. They responded quickly. I had already contacted another well-known company and they could not service my door in a reasonable amount of time, so I contacted Precision. The technician I had was Alex B. and he handled his job in a very professional manner and was able to get the door open so we could get our cars out. The door required some major repair which he did and showed great concern as to how the door was working before he left.

- Janice Schmidt

I was so impressed with the technician, Alex. He arrived promptly, explained my options and completed the job precisely. I am aware I need to purchase a new door and feel confident in choosing you to do the job. Technically proficient and completely professional, Alex did a great job.

- Arlene Salabert

Very cordial, very professional

- Carmen Gabino

Noah Nelson came to my house as scheduled. He was professional and thorough. I received a written estimate by email in a timely manner. I have not made a final decision as of yet as i'm entertaining other estimates but Precision will certainly be considered.

- Gary Chin

Your technician, Noah, did a great job installing the new garage door opener. He arrived early and finished quickly. I would recommend your company to friends.

- James Johnson

Good day, I was pulling into my driveway when I saw a Precision truck driving by. I backed out and chased the truck down the block, lol. Bob introduced himself and I informed him that my garage door was working intermittently. He immediately came back to my home with me and I pointed out the problem-my springs were cracked. Bob repaired by springs in less than 30 minutes! Bob was very professional, courteous, friendly and polite! I am so grateful that Bob replaced by springs-everything work perfectly now! Thank you so much. Beverly, Weston, FL

- Beverly Richards

Noah was punctual, efficient and polite. I will definitely , will recommend you guys . Thanks a lot !

- Giovanny Bello

Service is very good. *****

- Ruben Estabillo

At this time, we have only requested an estimate for a new replacement garage door.

- Michael Monagle

Noah was a good guy. He was very fair and did the job professionally, and he gave me the feeling that he did care about the job he was performing. I will be asking for Noah when the time comes for a service call on my new opener. It was not a good day for me and Noah was very respectful of that.... Thanks man.

- Shawn Norris

Thanks for your prompt service in being available to send someone out the day I called. Your email confirmation of the appointment and the photo of Noah was amazing - I've never received that communication from any other company. Noah was professional and explained what needed to be repaired as well as what needed to be replaced. When he finished, our garage door worked like a charm.

- Alison Jevizian

Our service man, Noah, was earlier than promised , polite, professional, & he carefully explained what we needed . He answered all our questions clearly and he made us feel valued as a customer. We highly recommend your company for quality & service.

- Bob Adelman

Very easy to make appointments. Liked that they sent confirmation email with photos of technicians. Called 30 minutes before arrival and showed up clean and on time.

- Jodi Rosen

Noah was great. Very honest with the condition of our door. Not trying to sell us on repairs that weren't needed. I like the email that came ahead of time telling who the technician would be with pictures of the workers. Very professional all around.

- Farrell & jennifer Antecol

New garage door installed. Door does not close 100%. From outside door, it looks like the top portion of door is leaning in. Noticeable to all, even inspector. Was told by a tech the beam inside garage is causing door not to close correctly. Was suggested having someone trim about 1/2" of bottom of beam then call Precision to have a Tech come back for a maintance call to tweak the door so it closes. Called for help getting someone to performing the 'trimming' because I cannot locate anyone that will do it. Until this gets resolved to my satisfaction, it is an incomplete job and I will pass this story on to whoever asks me what company installed the garage door.

- Jim Gennaro

I am very impressed with the professional service I received from Noah. He knows garage doors and openers. He took the time to explain every single thing that needed to be done and why. He was on time, friendly and wow did he work hard. If I could give Noah and your company 6 stars I would.

- John Resch

5 Stars. Noah was timely, courteous, informative and helpful. We believe we got a quality product with professional service. Will definitely call this company, and particularly ask for Noah, should we have a need in the future.

- Kevin Wildner

5 STARS!!! The employees make a company and this has some great technicians. He was extremely friendly, helpful and the price was right. Broken spring and related problems and they had every part needed on the truck. Recommend highly.

- Osmer Batcheller

Excellent customer service, knowledgable and professional. His demeanor was warm welcoming and trustworthy. I definitely will recommend him and the services.

- Marianna Munevar

Noah Nelson is doing great and helpful also good working. I am satisfied their services

- Lester Mecklem

Your technician, Noah, was professional and punctual. Great job and company.

- Paul Newman

Unbelievable!!! We found you through Google and checking references online. The entire framework of the garage door opening system had torn away from the wall above the door. I was able to disconnect it and close it by hand. Within less than an hour after my phone call to you your technician Noah was at the door. Smart, well spoken and within the hour the entire repair was done. Your advance detail telling us who would be coming to do the work and even sending a photo so we knew what he looked like certainly inspired confidence. 5 Stars is the maximum, but whether you like it or not, your service was certainly 5½!!!

- Victor Elford

Once again your technicians are superb. We rate Noah a 5 star plus. He did a neat job and explained everything very nicely. He is an asset to your company. It is refreshing to find a company such as yours.

- Robert Brody

Very fast and professional service...

- Courtney Clement

I just had my garage door serviced by your company the service man(Roberto Rivera) was very polite and professional and explained every phase of what he was doing and told me my options on fixing my door. I dont usually write to a company to let them know how there people are but I was VERY impressed by Roberto and I will tell everyone about your company. I live in a community with 235 homes and will tell everyone I know about your company. You should be glad you have people like Roberto working for you Keep u the great work. and please tell Roberto THANK YOU

- Bob Zangara