Have a supervisor call me and I will explain the one star. The rating has nothing to do with the service person who was good and I added tip.

- Martin Goldhaber

When I made my appointment with precision, I was told that they would come out and check my garage door to see if there was anything wrong and I was told this would be free of charge. Once the repair man arrived, and he checked my door over he made, a minor suggestion that would cost me quite a bit of money so I told him no thank you. He didn’t informed me that I had to pay him for his time and gas for coming out. I told him I was under the impression when I made the appointment it was a free Visit and check and I would only pay if I had you do anything. He said no that I owed him the money so I went ahead and paid. The repair man was nice, but do not use this company. They tell you one thing and then do something else. I am not happy with them at all.

- Edina Terry

Bait and switch. Estimated $5-600 dollars to replace 2 springs. Guy comes out and wants $1050 for 2 springs. Called my backup and he installed 2 springs for $600.

- Steve Sanders

Original sales rep promised the selected garage door within a specific time frame, 2 weeks later we found out he was no longer with the company. New sales rep came with a much longer time frame, almost double. When the office was contacted, we were promised a much closer date to the original time frame but the delivery and installation turned out to be much longer. During installation, the installers stayed late, this was a construction site, when they left, we received a call just saying a number from the installer, wanting immediate payment without having the opportunity to inspect the work. When we asked the installers if they closed everything up, they assured us that that they left the site secure. About an hour later when we drove to the site, everything was open, the doors were left open, windows, everything. They basically packed up their tools and walked out. So why did they assure us everything was closed up and secure? We have used this company before, but never again. They seem to forget there are other garage door companies around. Pass on this company if you are thinking of using them.

- Ed Paez

This has been the worst customer service experience I have had in a long time. 4 weeks AFTER the salesman's explicit assurance that he can have the door installed in 3 weeks (7 weeks total) and it is finally installed. However, the locking mechanism is already broke (installed less than 12 hours). The worst part is the customer service. My order got placed a week after purchase, not the next day like I was told. Never received a phone call for an update. Tried calling the salesman directly twice (call me with any questions!) with no answer. Finally got a hold of the office and whoever I talked to was down right rude. By the end of the conversation, she told me she would call me by March 6th. March 11th and still no call. I called that day and was informed that door was in and we could schedule the install. When I asked why she hadn't called like promised, she told me that she "had a stack of invoices to get through." Good to know where I rank. March 18th comes around to get the door installed. Techs show up at 330 in the afternoon and inform me it will be around a 5 hour install. After they start working, they find out that the door order is the WRONG SIZE. Tech tells me that he called the office and she will call me in the morning. Next morning comes and, you guessed it, I received NO phone call. I called and was put on hold so she could call the tech and get the information to order the right door. When asked why this was not already taken care of, was informed that she is not sure why and that she has no answers for me at this time. She, finally, calls me an hour later and informs me the door will be in the next Tuesday and she would like to schedule me for Wednesday afternoon install. March 25th comes around. They arrive at 230pm. They finish up after 9pm. When demonstrating the door, the roller keeps coming off the track. 4 extra screws and 30 min later, "it should work, but let us know." When asked if he they work late like this usually, tech informs me no and that my job should've been schedule for morning so they could've been done by 5pm. Come this morning, March 26th. Not even 12 hours after completed install. Take my recycling out. Open the door and then shut the door. I then look over to wonder why it is not latching, the latch is bent and twisted and not functioning. At this point, I can not ever reccomend this company.

- Brady Kappes

Sales was good Install ok Scheduling was delayed Office service, permit service and treatment after invoice was paid in full it was Very disappointing

- Maxx Strunk

I would give a zero * if that option was available, very poor customer service, I would not recommend.

- Donna Alesi

I thought I had found a professional organization that would charge fairly for work performed. Unfortunately, that was not the case and I had to eat the $90 show-up charge (and now I know why they charge that). I had a broken torsion spring and the price quoted to replace both springs was on the high side, but acceptable under the circumstances. But the attempted upsell to replace other components were priced as if each was the only thing they came out to do. Even though the springs were off and the unit was dismantled (no tension on any parts), they wanted over $300 to replace the bearing plates ($20 worth of parts and a dozen bolts), and $380 to replace the cables and drums (another $20 of parts and four bolts). That's when the bell went off and I went with a smaller independent repairman .

- Paul Roman

Hello Paul, We are sorry you aren't happy with our service and as mentioned on the phone you can replace just the springs. As a reputable company it is our obligation to inform you when other parts on the doors are failing. However you are not obligated to get these parts, it is more to make you aware of issues to come. Should you change your mind and would like to have your safety concerns corrected, please call us and we would love to be able to fix these issues. Best Regards, James Migani

Very disappointed. When i called, i was told the technician would have ALL size springs with him, none costing more than $189 per. When the technician arrives, he determines that it is a "commercial" door. He has to go find the correct spring and then tells me the cost is almost DOUBLE the quote. Although he was polite, that is totally unacceptable!

- Vincent Como

This company is the worst! They have no idea what they are doing! Nobody responds to anything with this company. They use a caller or dispatch service and no one can get in touch with anybody. Most of their tecks Have no idea what is going on. I have had many calls to talk to the owner and no one will respond. They say they will call you back and never do! Beware of this company and I suggest you do not use them.

- Ken Poss

Don't ever use these people! They will overcharge you and take advantage of your situation - such as loss of electricity from a storm. Stay away from them!!!!

- Cleo Neiman